Frequently asked questions
What customers ask us most often, with an honest answer.
What does it cost if you come out to me?
In the Haaglanden region the on-site diagnosis is free; further afield we are happy to make you a tailored proposal. After that you pay the call-out fee and the hourly rate: €93.00 per hour for IT and web design, €79.00 for TV and audio, both excluding VAT. The call-out fee is €69.00 in Haaglanden and €90.00 up to 65 kilometres. We agree in advance what we are going to do.
How quickly can you be there?
That depends on the problem and where you are. If everything is down, call us and we will see whether we can make it the same day. Regular appointments are usually scheduled within a few working days. Customers with a managed service contract get priority.
Do you also work for home users?
Yes. About half of our work is for home users: slow computers, Wi-Fi that does not reach everywhere, connecting a new TV, a camera system. The same people and the same rates as for businesses.
My Wi-Fi is slow. Will a more powerful router help?
Usually not. A router does not transmit more strongly because it is more expensive; that is not even legally allowed. The problem is almost always the position, the construction of the house, or interference from the neighbours on the same channel. We first measure where the signal drops out and fix it there.
Can you help remotely?
Yes, and that is often quicker. Monitoring, updates, backups, Microsoft 365 management and many faults are handled remotely. For that you do not need to be in our service area; it works throughout the Netherlands.
What exactly is a managed service contract?
We keep an eye on your systems with a monitoring system and step in before you notice anything. You have one fixed point of contact, and your requests get priority. We agree the fee based on what you have in place; it often works out considerably cheaper than paying by the hour.
Do you install cameras at homes too?
Yes. At homes it is usually about the front door, the driveway and the back garden. We focus on what a camera really shows at night, because that is the difference between a usable image and a grey blur.
How do I report a fault?
By email to [email protected], via the form, or with the chat button at the bottom right. You always get an immediate confirmation with a ticket number, and are kept informed at every step. If everything is down, call +31 70 744 1745; that is quicker.
Question not listed?
Feel free to call or email. We are happy to think along without a quote being attached straight away.