Privacy policy

Dedicated Solution B.V. processes personal data of customers, visitors to this website and people who contact us. We think it is important that you know what data that is, why we need it and how long we keep it. This statement explains it in plain language. The Dutch version of this policy is the legally binding one; this English version is provided for convenience.

Who is responsible

Dedicated Solution B.V., Het Kleine Loo 43, 2592 BW The Hague, the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 63405199 (VAT NL855221434B01), is the controller for the data described below. Questions about privacy can be sent to [email protected] or asked on +31 70 744 1745.

When we work in your systems, for remote management or maintenance, you remain the controller for the data stored there. In that case we are the processor, and we record this in a data processing agreement.

When we process data

We process personal data when you fill in the contact form on this website, call or email us, use the chat on the site, report a fault through the ticket system, request a quote, become a customer, or when we manage equipment or systems on your behalf.

What data

Depending on the contact, this concerns: name, company name, email address, phone number, address details, the content of your message or fault report, and for customers also the data needed for quotes, invoices and accounting. For management and maintenance we process technical data from your systems, such as user names, device names and log files; these may contain personal data.

We never ask for more than necessary. We do not process special categories of personal data, such as data about health or origin, and we ask you not to send them to us.

Why, and on what legal basis

To perform the contract: quotes, assignments, support and invoicing. Because of a legal obligation: we are required to keep our accounting records for seven years. Out of legitimate interest: resolving faults, securing systems and improving our services. And on the basis of your consent: for non-essential cookies, which you switch on or off yourself.

Who we share data with

Only with parties that work for us, and only as far as necessary. These include: Odoo (our ticket system, this website and our accounting), Microsoft (email and calendar via Microsoft 365), AR ICT & Telecom B.V. (our telephony via the Lijnrecht app) and our hosting providers. Data processing agreements are in place with all of these parties, and the data is processed within the European Union. We keep our own accounts; no external bookkeeper is involved.

When you call us, the call runs through our telephony provider. Traffic data is recorded, meaning which number called when and for how long, which is needed for invoicing and for resolving faults on the line. We do not record the content of your call.

We do not sell your data, and we do not give it to third parties for their own purposes. Only when the law requires it do we provide data to, for example, the Dutch Tax Administration or the police.

How long we keep data

Accounting records and invoices: seven years, as required by the Dutch Tax Administration. Fault reports and support correspondence: two years after completion, so we can look back at the history if a problem recurs. Messages via the contact form that do not lead to an assignment: one year. Technical log files: six months. After that we delete the data.

Cookies

This website places functional cookies that are needed to make the site work. In addition, cookies may be placed for the chat function and for showing the map with our location; these only load after you have given consent. You can change your choice at any time via “Update cookie preferences” at the bottom of every page. See also our cookie policy.

Security

We take appropriate technical and organisational measures to protect your data: encrypted connections, access only for those who need it, multi-factor authentication on our own accounts, and verified backups. Notice something that does not seem right? Report it to [email protected]; we take such reports seriously.

Your rights

You may ask us what data we hold about you, have it corrected or deleted, have its processing restricted, object, or receive your data in a common file format. Send your request to [email protected]. We respond within one month. To avoid giving data to the wrong person, we may ask you to identify yourself.

If you disagree with how we handle your data and we cannot resolve it together, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Changes

If our services change, we update this statement. The most recent version is always on this page.

Dedicated Solution B.V. · Het Kleine Loo 43, 2592 BW The Hague · KvK 63405199 · VAT NL855221434B01 · Disclaimer